Like to know what to say - when you don't know what to say?
It’s ironic, isn’t it? We’re taught math, science and history in school, but we’re not taught what to say or do when people are being unfair, unkind or inappropriate.
The good news is, you can learn how to keep your cool - even when other people aren’t. You can learn how to respond diplomatically when people are complaining, blaming, bullying, teasing or accusing you of things that aren’t true.
Tongue Fu! has benn published in 17 languages and taught to hundreds of organizations worldwide including YPO, U.S. Embassy in London, NASA, Boeing, the Asia Leadership Conference, ASAE, the U.S. Chamber of Commerce, Four Seasons Resorts, NASA, Capital One and State of Hawaii, It is almost always the highest-rated session at every conference at which it’s presented because of its instantly useful tips that can improve relationships on and off the job..